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FAQ 1

FAQ

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What time are check-in and check-out?

Check-in is from 1:00 PM to 11:00 PM, and check-out is from 8:00 AM to 10:30 AM.

How does check-in take place at the property?

For the apartments and the villa, check-in is carried out with on-site staff. For Dimore al Mare, self check-in is available via an automated key box.

Is it possible to postpone check-in?

Yes, check-ins after 8:00 PM are subject to an additional fee of €25, payable in cash upon arrival.

Is it possible to postpone check-out?

Yes, late check-out is available for an additional fee of €50, subject to prior notice and availability.

What are the reception hours?

Staff is on-site from 10:30 AM to 1:00 PM, Monday through Friday, excluding public holidays.

Where are the properties located and how can they be reached?

Dimore al Mare is located at Via Taormina 3/5/7, while the Apartments and the Villa are located at Via Calliope 17. The properties can be reached by car or bus from the main nearby airports and ports.

Is parking available?

Yes, an unattended parking area is available within the property for the Apartments and Villa. For Dimore al Mare guests, free parking is available 100 meters away from the property from May to September.

Are the apartments equipped with Wi-Fi?

Yes.

Are pets allowed?

Yes.

What amenities are available in the apartments?

Air conditioning, Wi-Fi, flat-screen TV, hairdryer, safe, courtesy toiletries, tea and herbal tea kettle, wardrobe, fully equipped kitchenette, refrigerator, and dining table with chairs. Additional amenities may be available depending on the selected apartment type.

Are baby cribs or beds available?

Yes, baby cribs are available in all apartments upon request for an additional fee of €40.

Is a shuttle service available to/from the apartments?

Yes, a round-trip transfer service to/from Catania Airport is available upon request. The cost is €220 for groups of 1–3 people and €280 for groups of 4–8 people, subject to prior request and the necessary details.

Does the property have a private beach or lido?

No, however, Dimore al Mare is located 50 m from the sea, while the Apartments and Villa are approximately 350 m away. Please check the “Recommendations” section to find out more about the main beach clubs in Fontane Bianche.

Do you provide beach towels?

Yes, beach towels are provided for guests staying at Luxury Villa Urania and the Small Luxury Apartments with Pool and Sea View.

Is there a wellness center?

No, however, the property features a relaxation area with a sauna, tea and herbal tea corner, and an outdoor shower. An in-apartment massage service is also available upon request, subject to availability, for an additional fee of €55.

Is there a swimming pool on the property?

Yes, there are 3 private heated pools available: one for guests of the Small Luxury Apartments, one for the Luxury Villa Urania, and, starting from June 1st, 2026, one for the Calliope Apartments.

Is there a gym on the property?

No, however, a fully equipped fitness area is available in the common areas and is accessible to guests of the Calliope Apartments, Small Luxury Apartments, and Luxury Villa Urania.

Do you organize tours and excursions in the surrounding area?

Yes, we organize tours, excursions, food and wine experiences, and cooking classes in Syracuse, Ortigia, and the surrounding area, upon request and subject to availability.

What credit cards are accepted?

Visa, Mastercard, Maestro, American Express, and CartaSi.